IMPORTANT! Before Submitting Support

If you have already purchased a product or course from The Human Longevity Project you will already have an account where you can submit support tickets directly. If you don't submit a support ticket through your account there will be a delay of up to 48 hours for a reply as they are handled by different support staff. In short, if you have an account always submit a support ticket through that account.

DVD Shipments

DVD's will be shipped within one week of your order completion. You will get a tracking code by email from our DVD Fulfillment company.  To access the digital program now – login to your My Account page and click on the title of the course. If you cannot remember your username (email address) when you go to log in, then use the Password Recovery Tool to reset your password, then log in with that new password.

Q & A

The Frequently Asked Questions section will be constantly updated by our Support Team.

Top 5 FAQ

The Top Frequently Asked Questions by Buyers of the Human Longevity Project

Is the series available to purchase?

Q: Can I watch videos on my TV? Yes!

Yes, if you have Google Chromecast built into your TV or the Google Chromecast Device and Google Chrome Browser.

What are the first things I should do after purchase?

You are immediately logged in and can access My Account (Then My Online Access) Immediately. You will receive 2 emails. (make sure you check SPAM Folder) The first email will be your receipt and the second will have your username (email address) and password to access the program at any time. Remember, you are automatically logged in after purchase.

The first thing to do is change your password. Then bookmark the My Account page so you can go back in quickly.

Change / Lost Password

Click here to request a new password. Make sure you use the email address that you purchased your product with. You will then receive an email to change your password!

Shipping Questions

The Physical Version (DVD's) have been shipped.

Note: International Shipping Costs are included in purchase price.

Video Playback

Issues watching videos? Here are some answers to your frequently asked questions on this subject.

Q: Why do the videos keep freezing, or load slowly?

Oftentimes this is due to a slow internet connection. You can try lowering the resolution on the video by clicking the small gear icon in the lower right-hand corner of the video. This should help with loading/buffering issues. Frequent buffering during playback Frequent buffering can occur when the viewer’s Internet bandwidth does not support playback of the selected video quality. Try switching to “Auto” in the quality menu (the default), if available. If “Auto” is not available, switch to one of the lower quality options. If your video still fails to start, check your estimated bandwidth here.

Q: Why doesn’t the video play at all?

If you have a good internet connection and the video doesn’t load at all, it could be your browser. There are a few remedies that might help. Oftentimes this is due to a slow internet connection. You can try lowering the resolution on the video by clicking the small gear icon in the lower right-hand corner of the video. This should help with loading/buffering issues. Frequent buffering during playback Frequent buffering can occur when the viewer’s Internet bandwidth does not support playback of the selected video quality. Try switching to “Auto” in the quality menu (the default), if available. If “Auto” is not available, switch to one of the lower quality options. If your video still fails to start, check your estimated bandwidth here. If you have a good internet connection and the video doesn’t load at all, it could be your browser. There are a few remedies that might help: _ Try restarting your browser _ Try a different browser _ Try updating your Browser to the Latest Version

Episodes

Questions answered on limited time episode releases? Here are some answers to your frequently asked questions on this subject.

Q: I didn’t get the Link to the Next Episode.

Sometimes there’s a delay in sending out emails. This can be caused by a number of factors that are out of our control. It’s also possible that the email ended up in a spam or junk folder, or under a promotions tab. If you don’t get the email within 1 hour of the episode start time and you’ve checked the spam folder and/or promotions tab, please let us know.

Q: How long will each Episode be live?

Each episode is free to watch for 24 hours beginning at 6:00 PM Eastern Time USA. Again, if you don’t get your email at exactly 6:00 PM Eastern Time USA, don’t panic, it’s probably on the way.

Q: Wait! Where’s the episode? I thought it was supposed to be available for 24 hours!

It was. Each episode is posted at 6:00 PM Eastern Time USA and is removed at 6:00 PM Eastern Time USA the following day to make room for the next episode. We do our best to remind everyone by sending emails each day.

Q: I missed an episode. Can I still see it?

So sorry about that. As promised, we did have Episode 1 available to view at 6:00 PM Eastern Time USA, February 19th, until 6:00 PM Eastern Time USA February 20th and so on. However, we've heard from a few people that they had issues streaming the episode. And we've also heard some great feedback regarding episode 1 as well. While the overwhelming response was incredibly positive, there are a couple of minor upgrades that will make episode 1 even better (like lowering some of the background music)! You will get an email as soon as any of the episodes become available again.

Submit a Support Request

Complete the form below and get a response from our Support Team as soon as possible.
  • Your Support Question

    Help us to better serve you and our other ambassadors by checking the FAQ to the left first before submitting. Just in case the answer has already been provided.

I am not seeing everything I purchased!

Purchased the Human Longevity Project? Your answers and videos to your frequently asked questions will appear here shortly.

Q: Where are all the 9 Episodes?

All 9 Episodes are now available to all purchasers through “My Online Access” area.

Q: Where are all the Interview Transcripts?

You can view all available transcripts on each of the episode and interview pages.

Q: Where are all the 90+ Expert Interviews?

All 96 expert interviews are now available to all purchasers through “My Online Access” area if you purchased the Digital or Digital & Physical Package. They are also included in the DVD set of the Physical Passes.

Q: Where are all the 20 Centenarian Interviews?

All 20 centenarian interviews are now available to all purchasers through “My Online Access” area if you purchased the Digital or Digital & Physical Package. They are also included in the DVD set of the Physical Passes.

Q: Where are the MP3 files of Interviews

All of The MP3 files of Episodes are now available in the My Online Access area of your My Account page under each episode.

Q: Where is the Human Longevity Action Plan?

The Human Longevity Action Plan is available in the “My Online Access” section of your dashboard when you log in if you bought the Digital or Digital & Physical Package. If you bought either of the Physical Packages, you will receive a printed copy of the Action Plan.

Post-Purchase FAQ

The Frequently Asked Questions section will be constantly updated by our Support Team.

Q: How to Access your Purchase Immediately

Q: How to Watch Videos

At any time you can choose which episode or interview to watch from the list of episodes and interviews. You can choose to watch these on Desktop, Tablets and Mobile Phones. All videos are served from the premium Vimeo service. For watching on Mobile Devices (including Tablets) we recommend you select full screen for videos. Below are your controls for videos.

Watching Videos

Q: How to Track of what Episodes you have Watched

As the Human Longevity Project will have over 120 videos and interviews to watch, you will want to track everything you have watched or completed. On each Lesson (this is our name for episodes and interviews) you simply click the completed button and it will be marked as completed when you go to view the list of all episodes and interviews.

Q: How to Access and Download MP3's

The Human Longevity Project will have over 120 audio files and interviews to listen to and download, in this video we show you how to listen to and download the MP3's

Q: How to Download, View and Print Transcripts

The Human Longevity Project will have all transcripts available to download digitally, so this video shows you how to view and print any of the transcripts.

Purchase Process & Accessing Videos

  1. Once you have selected your Package you will see the Checkout Screen detailing your purchase.
  2. Within minutes you will also receive an email confirming your order (make sure you check your spam folder). On this email, you will get your link to access your purchase.
  3. Click on the purchase link and login to your Account.
  4. From there you click My Online Access to view all episodes, interviews, transcripts etc (some not available during pre-launch)
  5. You can then view and watch any available videos

Note: All Physical products will be sent via post after Official Launch